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Re: Registration problem about academic license
Posted: 06 Jul 2018, 14:14
by z.gronti
Dear users,
Please contact the Licensing team at
licensing@seismosoft.com for support about this issue.
Re: Registration problem about academic license
Posted: 13 Jul 2018, 21:01
by marieha
Same problem here... My computer uses Windows 10.
Re: Registration problem about academic license
Posted: 14 Jul 2018, 07:48
by seismosoft
Hello Marieha,
Please contact the Licensing team at
licensing@seismosoft.com also providing your registration details, for support about this issue.
Seismosoft Support
Re: Registration problem about academic license
Posted: 05 Nov 2018, 08:12
by Abdallah Magdy
Hello
Actually I have the same problem, I tried to register on different machines (win7 & win10) and the same problem ocurred.
Registering the program as Administartor didn't work either. I have sent an email to (
licensing@seismosoft.com) two days ago and I got no reply till now.
I think the problem is related to the license.
Help please.
Thanks in advance.
Re: Registration problem about academic license
Posted: 05 Nov 2018, 11:28
by z.gronti
Dear Abdallah Magdy,
A new version of SeismoStruct, SeismoStruct 2018 Release-2 Build-50, is available. Could you please install the new version and let us know if you can register successfully?
Re: Registration problem about academic license
Posted: 06 Nov 2018, 17:01
by Abdallah Magdy
Thank you very much.
I installed the program and registered my license.
Thanks again for your help.
Re: Registration problem about academic license
Posted: 22 Apr 2023, 21:18
by o.badla
hello
I have triuble with my academic license message "Failed to get data for UBR"
Re: Registration problem about academic license
Posted: 24 Apr 2023, 09:02
by z.gronti
Dear o.badla,
The Licensing Team checked your license and it works properly.
Could you please uninstall the version you use, download the current version from SeismoStruct's Support page,
https://seismosoft.com/support/seismostruct-support/, and install it again?