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Please contact the Licensing team at licensing [at] seismosoft.com for support about this issue.
We kindly remind you that the message that appears when you send your request informs you that you will receive your academic license key within 48 hours provided that you possess valid information, this might take a little bit longer when a weekend intervenes. Alternatively you can request an Academic License here.
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Application Features or Sales Questions
You may find detailed information about Seismosoft products at the Products section.
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