An unknown error

[hshs1283]

Dear seismostruct
Hello, I encountered the following problem after starting the software: Access violation at address 013B1348 in module 'SeismoStruct.exe'Read of address 0B00B000. I don't know how to solve this problem, but I need your company's help.
My software-related information is:
SeismoStruct v2022 Release-4 Build-5
License InformationLicense Type: Academic
LicenseLicense Status: RegisteredRegistered to: Han Shuai
Institution / Organisation:
System Details:Operating System:
Windows 10 Home China (64-bit)
Processor Cores:8
Processor Threads:16
Shuai han

[hshs1283]

The software can be run, loaded, post-processed, and can realize data extraction, but the 3D model cannot be seen. How can I solve this?

[z.gronti]

Dear hshs1283,

Please download the current version of SeismoStruct v2024, available in Seismosoft's webpage, and check if you face the same problem.

[hshs1283]

Dear hshs1283,

Please download the current version of SeismoStruct v2024, available in Seismosoft's webpage, and check if you face the same problem.

Hello, thank you very much for your reply. I downloaded and installed the latest trial version of seismostruct2024 from the official website, and uninstalled the previous version, but the following problem still occurred: Access violation at address 0000000013810 CA in module'Seismostruct.exe'. Read of address 000000000AC12000.
Do you know why this is? How should I solve this problem?

shuai han

[z.gronti]

Dear hshs1283,

Please send me detailed information about the steps you follow to receive this message to my email address z.gronti@seismosoft.com.