Seismosoft | Earthquake Engineering Solutions

Empty Display while assigning the properties of a link element
You can see here that when working with a link element, this is how the display on the right side should look like:
https://imgur.com/r4usLuG
but, after opening the dialog multiple times, it's just empty!
https://i.imgur.com/ZLaXwjy.png
This is how the model originally looks like
https://i.imgur.com/XB5AZju.png

Dear human2104,

If you check your second screenshot carefully you will see the frames as very light lines. Hence, I think that if you zoom in/rotate the view, you will be able to view the entire model.

I tried to zoom with no luck, everything doesn't appear!
You can see that I can only see the nodes

Dear humam2104,

I cannot reproduce the reported error. Could you please send me your file and the steps you follow to receive this behavior via email at z.gronti@seismosoft.com?

This is another picture from a 4-story building, you can see the same problem happened.
You can produce the problem again by opening the link element properties dialog multiple times and closing it.
and then you can see the problem happening clearly.
https://i.imgur.com/5vo2asc.png

What do you mean with empty display? We can reproduce the problem, and we cannot understand what the problem is from the attached picture. Which version of the program are you using?
Seismosoft Support

Please check the first post, you will see how the program should display my model and how it displays it now

Please check this video to know how the problem happened
https://we.tl/t-LMi6g5ePOO

Can you please confirm that if you close the program and re-open it the problem disappears?
Seismosoft Support

Yes, I can confirm that it works every time