Seismosoft | Earthquake Engineering Solutions

I just received my academic license but when i paste the key the program crashes giving me this specific error:

"Access Violation at 045A1FAD in module 'SeismoStruct_it.exe'
Read of address 45FC2A9C"

What can i do to solve this?

Dear rattlesnake200591,

Please contact the Licensing Team, by sending an email at licensing@seismosoft.com, to guide you.