Trouble to install Seismomatch V2.1.2

01-Installation of new versions
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JorgeS
Posts: 1
Joined: 02 May 2015, 05:48

Trouble to install Seismomatch V2.1.2

Post by JorgeS » 02 May 2015, 06:05

Hi guys
I used seismomatch version V.2.1.0, at moment I try to install the version V2.1.2, the PC send a message "Error 1316 Anetwork error ocurred while attemting to readind form file C:\\...\seismomatch_v2.1.0.msi".

Someone could help me about this trouble. Thank in advance for your answer,regards

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seismosoft
Posts: 565
Joined: 06 Jul 2007, 04:55

Re: Trouble to install Seismomatch V2.1.2

Post by seismosoft » 02 May 2015, 10:45

Hi JorgeS,

This seems to be a problem with your Windows Installer.
Can you please describe the system, where you tried to install the software, and in particular the following information: have you unistalled the previous version of SeismoMatch, individual PC or network, Windows version, User Account Control level, and if you are running the installation as a system administrator.

As a first step, please try to unistall any previous release of the program and to run the setup.exe as administrator, i.e. right click on the icon and select 'Run as Administrator'.

If these do not work, download and Install the Microsoft Fix It Utility at http://support.microsoft.com/mats/Progr ... _Uninstall
Run the Microsoft Fix It Utility file you downloaded and click Run or Open in your browser and follow the onscreen prompts.
Restart your computer, then try installing the new version of the software again.

Finally, refer to the following Microsoft post regarding its Windows installer:
http://answers.microsoft.com/en-us/wind ... c631b0cbe8

Regards,
Seismosoft Support

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