Registration problem about academic license

[z.gronti]

Dear users,

Please contact the Licensing team at licensing@seismosoft.com for support about this issue.

[marieha]

Same problem here... My computer uses Windows 10.

[seismosoft]

Hello Marieha,
Please contact the Licensing team at licensing@seismosoft.com also providing your registration details, for support about this issue.
Seismosoft Support

[Abdallah Magdy]

Hello
Actually I have the same problem, I tried to register on different machines (win7 & win10) and the same problem ocurred.
Registering the program as Administartor didn't work either. I have sent an email to (licensing@seismosoft.com) two days ago and I got no reply till now.
I think the problem is related to the license.
Help please.
Thanks in advance.

[z.gronti]

Dear Abdallah Magdy,

A new version of SeismoStruct, SeismoStruct 2018 Release-2 Build-50, is available. Could you please install the new version and let us know if you can register successfully?

[Abdallah Magdy]

Thank you very much.
I installed the program and registered my license.
Thanks again for your help.

[o.badla]

hello
I have triuble with my academic license message "Failed to get data for UBR"

[z.gronti]

Dear o.badla,

The Licensing Team checked your license and it works properly.

Could you please uninstall the version you use, download the current version from SeismoStruct's Support page, https://seismosoft.com/support/seismostruct-support/, and install it again?