Registration error

03-Unexpected behaviour/errors
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jc_epn
Posts: 2
Joined: 04 Jul 2016, 21:38

Registration error

Post by jc_epn »

Dear Seismosoft Team,

I have downloaded and installed the 2016 versions of Seismosoft programs (i.e. SeismoSpect, SeismoMatch), and I have an academic license. However when I try to register, it always appears the following error message:

"Access violation at address 011A787A in module 'SeismoMatch.exe' Read of address 297C2ABB"

And the same for SeismoSpect.

Do you have any suggestion for this?

Thank you
User avatar
z.gronti
Posts: 639
Joined: 16 Oct 2013, 08:14

Re: Registration error

Post by z.gronti »

Dear jc_epn,

The academic license keys provided for the previous versions of the programs are not valid for the new ones of 2016. Could you please check if the academic license keys are valid for the 2016 versions?
Also, could you tell us which operating system you use?
Zoi Gronti
Seismosoft Srl.
jc_epn
Posts: 2
Joined: 04 Jul 2016, 21:38

Re: Registration error

Post by jc_epn »

Dear Zoi,

I am using windows 7 home premium. I tried with the licenses for older versions but it did not work. I already sent a license request.

Thank you,

jc_epn
User avatar
seismosoft
Posts: 944
Joined: 06 Jul 2007, 04:55

Re: Registration error

Post by seismosoft »

You should have received your license by now. If not, please let is know.
Normally, we reply within 48h

Seismosoft Support
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