Registration problem about academic license

01-Installation of new versions
Bin Xing
Posts: 1
Joined: 18 Jun 2018, 01:45

Registration problem about academic license

Post by Bin Xing » 18 Jun 2018, 01:49

Hello

I got the seismostruct academic license key.

But after I input all the information into registration, the software shows not responding.

Do I need to wait for the temporary license expired so that I can regist as academic license?

How can I solve the registration problem.

I do need the software to analyse my research for Melbourne university

Waiting for your reply

Kind regards

User avatar
seismosoft
Posts: 592
Joined: 06 Jul 2007, 04:55

Re: Registration problem about academic license

Post by seismosoft » 20 Jun 2018, 13:19

Hello Bin,
No, in theory you should be able to register at any time, and unfortunately we cannot duplicate the error.
Can you please try to register with a user with Administrator rights? (i.e. right click the icon and select 'Run As Administrator')

Regards,
Seismosoft Support

andrei zybaczynski
Posts: 3
Joined: 22 Jun 2018, 09:40

Re: Registration problem about academic license

Post by andrei zybaczynski » 22 Jun 2018, 12:38

Hello,

I have the same problem. I tried with Administrator Rights and also in compatibility mode for Windows 8. Nothing seems to work.
Would you be so kind and help me?

Thanks.

Best regards,
Andrei Zybaczynski

User avatar
seismosoft
Posts: 592
Joined: 06 Jul 2007, 04:55

Re: Registration problem about academic license

Post by seismosoft » 26 Jun 2018, 10:06

Hello Andrei,
Is it possible to to try to register the software in another machine? (not compatibility mode).
We need to know if this is a problem with the machine or the license.
Cheers
Seismosoft Support

andrei zybaczynski
Posts: 3
Joined: 22 Jun 2018, 09:40

Re: Registration problem about academic license

Post by andrei zybaczynski » 26 Jun 2018, 21:07

Hi,
I've tried to install it on another computer that has OS Windows 8.1. It's the same problem. (Seismosoft2016 works ok on this computer)
I've activated the academic license for SeismoMatch2018 and SeismoArtif2018 on my computer and they work fine.
What should I do next?

Best regards,
Andrei

User avatar
seismosoft
Posts: 592
Joined: 06 Jul 2007, 04:55

Re: Registration problem about academic license

Post by seismosoft » 27 Jun 2018, 14:44

Hello Andrei, our technical support team is looking into this issue, however we face problems because we cannot duplicate the problem.
Can you please confirm that the computers where you tried it have both Windows 8?
Regards,
Seismosoft Support

andrei zybaczynski
Posts: 3
Joined: 22 Jun 2018, 09:40

Re: Registration problem about academic license

Post by andrei zybaczynski » 27 Jun 2018, 16:06

Hello,
1 computer runs Windows 10 and the other one - Windows 8.1.
This problem persists on both systems but only with SeismoStruct.

Thanks.

Best regards,
Andrei

User avatar
seismosoft
Posts: 592
Joined: 06 Jul 2007, 04:55

Re: Registration problem about academic license

Post by seismosoft » 28 Jun 2018, 15:46

Can you please send the specifications of the two computers to support@seismosoft.com

Thanks,
Seismosoft Support

leminhtrispkt
Posts: 2
Joined: 27 Nov 2017, 16:54

Re: Registration problem about academic license

Post by leminhtrispkt » 05 Jul 2018, 15:00

The same problem with me. Can't registration seismoStruct 2018

aleksis2018
Posts: 1
Joined: 05 Jul 2018, 22:24

Re: Registration problem about academic license

Post by aleksis2018 » 05 Jul 2018, 22:28

I have the same problem. I tried to register many times at 2 desktops (both have win7,sp1 32bit) but it doesn't work. I only have 1 day left before temporary licence expires..any help please??

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