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Academic license key not received

Posted: 09 Feb 2020, 15:09
by Kaushikjas10
Sir/Madam,
I am KAUSHIK JAS. I am an MS student of INDIAN INSTITUTE OF TECHNOLOGY MADRAS, Chennai, India in the department of CIVIL Engineering under Geotechnical Engineering division. My roll number is CE19S019 and registered institute email id: ce19s019@smail.iitm.ac.in. I downloaded a 30 days trial version of Sesmosignal, which is helpful for my research work. But I am unable to get the academic license on the software, I tried to get but it fails. I already filled the form but did not get it. Also emailed but no response from your side Sir kindly resolve this issue as soon as possible and give my license key.

Re: Academic license key not received

Posted: 10 Feb 2020, 10:34
by z.gronti
Dear Kaushikjas10,

The Licensing Team received your request on Saturday and they will sent you the requested academic license key within the day.
We kindly remind you that the message that appears when you send your request informs you that you will receive your academic license key within 48 hours provided that you possess valid information, this might take a little bit longer when a weekend intervenes.