cannot get academic license

05-Referencing and license issues
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ansysbridge
Posts: 2
Joined: 01 Jun 2009, 06:50

cannot get academic license

Post by ansysbridge »

When I send Details it shows"Socket Error #10061 connection refused",but the "internet connection status" shows"CONNECTED".How can I get the academic license
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seismosoft
Posts: 1184
Joined: 06 Jul 2007, 04:55

Re: cannot get academic license

Post by seismosoft »

Hi,

This behaviour may occur when either local network restrictions or antivirus/firewall settings do not allow the sending of emails using unauthorised smtp servers.

In order to overcome such difficulties it is necessary for you (or your local IT manager) to add 'authsmtp.seismosoft.com' to the list of authorised smtp servers.

If the above cannot be done for some reason, please send an email message to ‘licensing@seismosoft.com’ indicating: program, name, affiliation, email address.

Seismosoft Support
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