Registration problem about academic license
Registration problem about academic license
Hello
I got the seismostruct academic license key.
But after I input all the information into registration, the software shows not responding.
Do I need to wait for the temporary license expired so that I can regist as academic license?
How can I solve the registration problem.
I do need the software to analyse my research for Melbourne university
Waiting for your reply
Kind regards
I got the seismostruct academic license key.
But after I input all the information into registration, the software shows not responding.
Do I need to wait for the temporary license expired so that I can regist as academic license?
How can I solve the registration problem.
I do need the software to analyse my research for Melbourne university
Waiting for your reply
Kind regards
- seismosoft
- Posts: 1192
- Joined: 06 Jul 2007, 04:55
Re: Registration problem about academic license
Hello Bin,
No, in theory you should be able to register at any time, and unfortunately we cannot duplicate the error.
Can you please try to register with a user with Administrator rights? (i.e. right click the icon and select 'Run As Administrator')
Regards,
Seismosoft Support
No, in theory you should be able to register at any time, and unfortunately we cannot duplicate the error.
Can you please try to register with a user with Administrator rights? (i.e. right click the icon and select 'Run As Administrator')
Regards,
Seismosoft Support
-
- Posts: 3
- Joined: 22 Jun 2018, 09:40
Re: Registration problem about academic license
Hello,
I have the same problem. I tried with Administrator Rights and also in compatibility mode for Windows 8. Nothing seems to work.
Would you be so kind and help me?
Thanks.
Best regards,
Andrei Zybaczynski
I have the same problem. I tried with Administrator Rights and also in compatibility mode for Windows 8. Nothing seems to work.
Would you be so kind and help me?
Thanks.
Best regards,
Andrei Zybaczynski
- seismosoft
- Posts: 1192
- Joined: 06 Jul 2007, 04:55
Re: Registration problem about academic license
Hello Andrei,
Is it possible to to try to register the software in another machine? (not compatibility mode).
We need to know if this is a problem with the machine or the license.
Cheers
Seismosoft Support
Is it possible to to try to register the software in another machine? (not compatibility mode).
We need to know if this is a problem with the machine or the license.
Cheers
Seismosoft Support
-
- Posts: 3
- Joined: 22 Jun 2018, 09:40
Re: Registration problem about academic license
Hi,
I've tried to install it on another computer that has OS Windows 8.1. It's the same problem. (Seismosoft2016 works ok on this computer)
I've activated the academic license for SeismoMatch2018 and SeismoArtif2018 on my computer and they work fine.
What should I do next?
Best regards,
Andrei
I've tried to install it on another computer that has OS Windows 8.1. It's the same problem. (Seismosoft2016 works ok on this computer)
I've activated the academic license for SeismoMatch2018 and SeismoArtif2018 on my computer and they work fine.
What should I do next?
Best regards,
Andrei
- seismosoft
- Posts: 1192
- Joined: 06 Jul 2007, 04:55
Re: Registration problem about academic license
Hello Andrei, our technical support team is looking into this issue, however we face problems because we cannot duplicate the problem.
Can you please confirm that the computers where you tried it have both Windows 8?
Regards,
Seismosoft Support
Can you please confirm that the computers where you tried it have both Windows 8?
Regards,
Seismosoft Support
-
- Posts: 3
- Joined: 22 Jun 2018, 09:40
Re: Registration problem about academic license
Hello,
1 computer runs Windows 10 and the other one - Windows 8.1.
This problem persists on both systems but only with SeismoStruct.
Thanks.
Best regards,
Andrei
1 computer runs Windows 10 and the other one - Windows 8.1.
This problem persists on both systems but only with SeismoStruct.
Thanks.
Best regards,
Andrei
- seismosoft
- Posts: 1192
- Joined: 06 Jul 2007, 04:55
Re: Registration problem about academic license
Can you please send the specifications of the two computers to support@seismosoft.com
Thanks,
Seismosoft Support
Thanks,
Seismosoft Support
-
- Posts: 2
- Joined: 27 Nov 2017, 16:54
Re: Registration problem about academic license
The same problem with me. Can't registration seismoStruct 2018
-
- Posts: 1
- Joined: 05 Jul 2018, 22:24
Re: Registration problem about academic license
I have the same problem. I tried to register many times at 2 desktops (both have win7,sp1 32bit) but it doesn't work. I only have 1 day left before temporary licence expires..any help please??